Warranty

Valley Windows Pty Ltd hereby warrants that their products will be supplied free from any defects arising from faulty workmanship or materials for a period of 7 years from the date of delivery subject to the following.

  1. Defects have arisen solely from faulty workmanship or material
  2. The product has been installed in accordance with the relevant Australian standards and recognised building practice.
  3. The goods have not received Maltreatment, inattention or interference and when exposed to salt air or industry pollutants should be washed at least every 3 months.
  4. Timber windows and doors are sealed within 60 days form date of delivery with a minimum of 2 coats of varnish or paint to all faces and all edges including top and bottom edges on doors.
  5. Exterior paint finishes in light reflective colours (not dark colours) are applied to all timber products exposed to direct sunlight and the elements.
  6. Timber products will have natural colour, tone and grain variations and is not considered a defect of any kind. Valley Windows do not colour match timber products.
  7. Valley Windows manufacturing tolerances are not deemed defects nor are industry variations in colour of aluminium or componentry.
  8. Only repairs carried out by authorised Valley windows personnel are covered by this warranty.
  9. Moving parts that wear out as part of normal use are warranted for 3 years.
  10. This warranty is limited to the repair or replacement of faulty componentry at the company's discretion but does not extend to the reinstallation or refinishing of any repaired or replacement product.
  11. Claims under this warranty should be made in writing within one month of the defect arising in the product. A copy of purchase documentation should be included with your claim and forwarded to Valley windows.
  12. This warranty is in addition to all other rights and remedies in respect to this product which you are entitled under the trades practices act and similar state and territory laws.