What to Expect at the Valley Windows Showroom
Today’s post is all about our people and the level of support and customer service that you find when you work with our team. Here at Valley Windows, we believe in providing an immersive experience that helps explain to you how we can provide a better view. We’re dedicated to showing you the difference between us and the rest of the industry. Part of this is ensuring that our showrooms are accessible to you and a helpful tool as you design your home or business. We don’t just see our showrooms as being physical spaces where you can explore and learn about our products. We want to offer showroom experiences in a variety of ways. We want them to be digital, we want them to be mobile and we want to empower our team to be a one-stop-shop for everything that you could possibly want to know.
Our Showroom Locations
We do offer two showroom locations. You can find them in Morwell where our head offices are located. In Morwell we can be found at 26 Swan Road and available for appointments Monday through Friday from 8:30 a.m. to 5:00 p.m. In Mount Waverly, we have a showroom at 24/21-35 Rickets Road, which you’re welcome to visit at the same hours as well as Saturday from 9:00 a.m. to 1:00 p.m. You can contact both by phone, fax or email. We look forwards to hearing from you helping to provide you a better view.
Our Customer Service
It’s all about reliable and responsive customer service. It doesn’t stop once you choose a product. It starts as soon as you’re ready to add best-in-class windows and doors to your home. It starts as soon as you have an idea about elevating where you live or where you work. It continues when you reach out to Valley Windows. We have a service promise that we hold all of our employees accountable too. We have how-to videos on hand so that you feel fully confident with the installation process. We have FAQ’s for every customer so that you’re set up for success. And that’s not all. Designer specific information can be found right here on the Valley Windows Website. You can also learn about designer aesthetics through both Pinterest and direct mail. The relationship continues long after the installation, when you can still reach out to us with any needs, questions, comments and feedback.
We want to be available to you all of the time to answer any questions that you may have. We want to have open and honest conversations about our services and products that help bring you a better view. This means online chat, and easily accessible reps that you can connect with by phone, email and in person. We believe that each customer and each home is unique and special. We believe that they should be treated that way. We offer customizable products that cater to your specific needs.
We look forward to working with you and elevating your windows and doors.