David Trease Design
I have found Valley Windows to be wonderful to work with, with amazing back up service. They are incredibly prompt with their reply calls to myself and clients, with quality responses and tips in regards to technical questions. We have found in the past that not enough emphasis is placed in the initial stages on the design and development process. The windows are potentially the weakest link between you and the outside world. For this reason one of the first things we do is send our clients to Valley Windows to get them to get their heads around the windows and doors, get them informed and up to speed with the latest information and advice. We find Valley Windows are up to date with the latest trends from around the world within the window industry. I have found during my 35 years in the building industry that this has ensured their continuous world class quality product, which is produced here in Gippsland. This makes me very confident and well assured to keep sending our clients to their showroom to ‘touch and feel’ their premium products. It is common knowledge within the designing industry that Valley Windows are one of the absolute premium window manufacturers in Victoria. The thermal efficiency of their product is absolutely second to none. I regularly recommend Valley Windows because of their experienced back up service, knowledge and premium quality product.
Cheney Building Services
Working with Valley Windows for the past 6 years has been stress-free in comparison with dealing with other suppliers (at the request of the client). Every delivery is prearranged to an agreed upon day, with the drivers often placing the windows and doors in the rooms within the house they will be installed. I have found their process considerably superior to other companies, who often place the windows at the front of the home with little regard to the flow of the project. The information and advice provided by Valley Windows is remarkable. I can send my clients to their showroom with the peace of mind that Rob or Sarah will be able to service their needs, without attending myself if I choose, therefore helping with efficient time management. I have had numerous bad experiences with another alleged high-end brand. Although with Valley Windows, when any issues arose on-site I have found through personal experience on my own home that they take responsibility of the situation, resolving it without consuming my time or money. The overall quality of their products is spot on. In comparison to some other companies I have used in the past I would rate it far superior, suiting my company’s nichè market of higher-end builds. I would certainly endorse Valley Window, prioritising them as first choice in my future builds.
Senior Designer, Fasham
Over the years we have been working with Valley Windows, we have found them to be most helpful and supportive in providing windows that meet our client’s individual needs. We rate their services highly as we set out to meet the challenges presented by current regulations, bush-fire and energy compliance. Windows are everything to the designer and Valley Windows go out of their way to meet these needs. Their Cedar windows have simple robust sections using clear grain solid timber, unlike others. Their technical back up is unsurpassed. We at Fasham have always preferred to give locally owned manufacturers our support and have no hesitation in recommending their product to architects, designers and builders alike.
The timber windows used in my project bring a natural warmth to the home. They also brought the amazing Mt Alexander landscape into every room in the house which has provided a spectacular result. I only dealt with Valley Windows as I relied on their excellent reputation within the industry and did not look further. I received excellent service from the sales staff, who were always courteous with a wealth of knowledge in the building industry. I would absolutely recommend Valley Windows to any prospective buyers.
We conducted quite a lot of research and dealt with quite a few window companies prior to deciding on Valley Windows. The reasons we chose Valley were the quality of the material and finish, as well as the service provided in achieving what we wanted. The service we received from Ian was absolutely fantastic. We would recommend Valley Windows to prospective customers as we feel they have the best product on the market.
We were very pleased with the first rate service provided by sales and administration staff, as well as the tradespeople involved. We were impressed with the communication provided to us and the co-ordination necessary for installing the windows. Valley’s windows were a superior quality to other companies we dealt with, with screens being easily removed and locks enabling the windows to be opened and locked at convenient locations. We are absolutely thrilled with the installation of our new windows and would like to thank all the different people involved.
I found working with Valley Windows a trouble free process. I made a change to my order and this was followed through correctly with no impact on lead-time. Whenever I spoke to any of the staff at Valley, I felt like I was their only customer. They knew the progress of my job at all stages. I chose to purchase from Valley rather than other companies in the industry as I had been to the factory and was thoroughly impressed by the knowledge of the factory floor personnel and the accuracy of the issues that they faced. I felt they understood quality and were working to continually improve their processes. I would describe their delivery process as perfect. They called to arrange a time and then called again to adjust the delivery time by one hour – my builder was very impressed. His previous experience was that windows often did not arrive on the correct day but Valley arrived at the correct hour. The information and advice provided from the staff at Valley was excellent. I am very happy with the glass performance and the quality of the frames – all openings, doors and windows work very well. There was one quality problem that was admitted immediately once I reported it and a service technician booked in the fix the problem. I found the level of customer service from this experience as excellent. I would definitely recommend Valley Windows to other potential customer. Their level of service is excellent, and they achieve what they promise in terms of delivery time, quality and information flow.